Terms and Conditions

Terms and Conditions

1. Company Information
Company Name: CRM LINES COMPANY SRL
Address: Șoseaua Muncești 15, MD-2000, Chișinău
Contact Phone: +373 78 555 373
Email: [email protected]

2. Payment Methods
Payment for services provided by CRM LINES COMPANY SRL can be made online using Visa and MasterCard through the secure payment system paynet.md.
All transactions are processed securely, and the company does not store clients' payment card data.

3. Booking Policy

• Bookings are confirmed only after full payment is made.
• The client is responsible for verifying the accuracy of the booking details. Any errors must be reported within 24 hours.

4. Cancellation and Booking Modification Policy

• Cancellations by the company: CRM LINES COMPANY SRL reserves the right to cancel a booking due to force majeure, unfavorable weather conditions, technical issues, or other unforeseen circumstances. In such cases, clients will be notified immediately and offered the option to reschedule the trip or receive a full refund.
• Cancellations by the client: Clients can request to cancel their booking at least 48 hours before the departure date. Cancellation fees may apply based on the company's policy.
• Rescheduling: The company reserves the right to move the trip to another date, informing clients in advance. Rescheduling will be done at no additional cost if caused by circumstances beyond the client's control.

5. Baggage and Parcels

• Each passenger is entitled to free baggage transport of up to 30 kg, subject to the specific route regulations. Additional weight may incur extra charges.
• The company is not liable for valuable items transported in checked baggage.
• Parcels are accepted only if they comply with safety regulations. Transporting dangerous, illegal, or perishable items is prohibited.

6. Company Responsibility

• CRM LINES COMPANY SRL is committed to ensuring the safety and comfort of passengers throughout the journey.
• In case of delays caused by unforeseen circumstances (e.g., traffic, weather conditions), the company will make every effort to minimize the inconvenience to clients but cannot be held liable for indirect damages.

7. Client Responsibility

• Clients must be present at the departure point at least 30 minutes before the scheduled time. Passenger delays cannot be grounds for refunds.
• Clients are responsible for ensuring they have all the necessary travel documents (passport, visa, etc.).

8. Privacy Policy
CRM LINES COMPANY SRL respects the privacy of clients' personal data. The data collected will be used exclusively for processing bookings and improving the services provided.

9. Contact and Support
For any questions, modifications, or clarifications regarding bookings, clients can contact the company:

• Phone: +373 78 555 373
• Email: [email protected]

10. Acceptance of Terms and Conditions
By using the services of CRM LINES COMPANY SRL, clients fully accept the terms and conditions outlined here. The company reserves the right to update these rules, and any changes will be communicated on the official website.